Define service policies
Create SLA policies aligned with operating priorities and documented service commitments.
All capabilities
Governance / Service levels
Manage service commitments against maintenance work.
Define SLA policies and review response expectations, work status, ownership and exceptions in the maintenance context.
Review service levelsApply policy to work
Associate the relevant response expectations with maintenance work orders.
Review exceptions
Examine service exceptions against work status, priority and accountable ownership.
Connect service governance
Coordinate service-level review with planning, approvals and workforce responsibilities.
Related operating controls
Connected capabilities across the maintenance lifecycle.
Work management
Connect requests, work orders, assignments, job steps, labor, materials, approvals and execution records in one governed workflow.
Approval workflows
Define workflows and route governed maintenance decisions through a shared approval inbox with retained decision history.
Workforce & contractors
Connect people, labor records, crafts, qualifications, crews and contractor engagements to maintenance planning and execution.
Evaluate Maintra against a real maintenance process.
Use a representative asset, work order, access model and operational handoff to assess product fit.